Shipping policy

At Ultimate Pets, we want your order to arrive safely and smoothly. We ship dog essentials, toys, accessories, walking gear, clothing, and other products to customers in the USA and selected international destinations.

Please review the information below to understand how shipping and delivery work.

1. Shipping Destinations

We currently ship to:

United States
Selected international destinations

International shipping availability may vary depending on the product and destination. If a shipping option is not available for your location at checkout, the product may not currently be eligible for delivery there.

2. Order Processing

Orders are processed after your purchase has been successfully completed.

Processing times may vary depending on the product, order volume, availability, and fulfillment requirements.

Please allow additional time during holidays, promotional periods, or periods of unusually high order volume.

3. Shipping Times

Delivery times can vary depending on:

Your shipping destination
The product ordered
The shipping method available
Order processing time
Carrier transit times
Customs processing for international orders

Estimated delivery information will be provided where available.

Please keep in mind that delivery estimates are not guaranteed and unexpected carrier or customs delays may occasionally occur.

4. Tracking Your Order

Once your order has been shipped and tracking information becomes available, you will receive an email containing your tracking details.

You can use the tracking information to follow your package throughout its journey.

Please note that tracking information may take some time to update after the package has been handed over to the carrier.

5. International Shipping

For international orders, delivery may take longer due to customs clearance, local carrier processing, or other factors outside of our control.

Customers are responsible for providing a complete and accurate shipping address.

Depending on the destination, additional customs requirements may apply.

6. Multiple Shipments

Because Ultimate Pets offers products from different fulfillment sources, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

7. Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your order.

If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipping.

Ultimate Pets is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please first check your tracking information.

If the tracking information has not updated for an extended period or your package appears to be missing, please contact our support team with your order number so we can help investigate the shipment.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include:

Your order number
A description of the issue
Clear photos of the damaged product
Photos of the shipping packaging, if applicable

This information helps us review the issue and determine the appropriate next steps.

10. Changes to Shipping Information

Once an order has been submitted, we may not be able to make changes to the shipping address, products, or shipping method if the order has already entered processing.

If you need to make a change, please contact us as quickly as possible.